Customers who purchased Trump-branded watches from the official website, gettrumpwatches.com, have reported significant problems with refund requests, along with issues regarding shipping delays, product quality, and poor customer service. The seller, TheBestWatchesonEarth LLC, has a policy that makes obtaining refunds difficult.
Key Issues Reported by Customers
Refund Difficulties: Numerous reviews on sites like Trustpilot cite ignored demands for refunds, with many customers calling the business a "scam". The company's fine print warns of long lead times and "estimates only" for shipping, which may be used to explain delays and deny refund requests.
Shipping Delays & Non-Arrival: Customers have reported waiting months for their orders to arrive, and some claim they never received their watches at all.
Product Quality Concerns:
Misspelling Error: In one widely reported case, a couple received a watch where the name was misspelled as "Rump" instead of "Trump". The company made an exception and offered a replacement and a coupon, but only after media involvement.
Poor Functionality: One buyer reported their limited-edition watch began gaining minutes weekly and required repair shortly after arrival.
Material Value: A watch expert suggested that some models, particularly the "Tourbillon" priced up to $100,000, are not worth the price, indicating cheap materials and simple digital movements.
Customer Service: Buyers frequently complain of a lack of response from customer support when attempting to inquire about their orders or seek resolutions.
Recourse Options for Unhappy Customers
The website's policies and the company's lack of responsiveness mean traditional customer service methods are often ineffective.
Credit Card Dispute: The best recourse for a buyer, if they used a credit card, is to dispute the charge with their card issuer within the appropriate time frame (usually 60 days). This option is generally more effective than using a debit card.
Media Attention: As seen with the "Rump" watch incident, media attention can prompt the company to act.
Official Complaints: Consumers can file complaints with the Federal Trade Commission (FTC) to report fraudulent business practices.
Contact Information: For direct contact, the company lists an email address: support@gettrumpwatches.com. However, many customers report no replies.
The watches are sold by TheBestWatchesonEarth LLC under a licensing agreement; Donald Trump and his organizations are not directly involved in the production or customer service.
I had to relay this information because Trump continually personally advertises this product/company NON STOP on Television and radio ads...
So far he has screwed people for close to 1 million dollars because GetTrumpwatches.com wont give people their refunds back because they product was supposed to arrive months ago.
Last edited by Fahrenheit451; 12/16/2025 04:28 AM.
